Support

EqualTwo provides first line dedicated support across all services. Billing, customer support and reporting are all delivered from a central helpdesk facility and technical issues or faults that cannot be overcome immediately are escalated to the respective service provider.

In many instances, EqualTwo also provides a self-service portal for ordering, provisioning and monitoring services, linked directly to the third-party provider and offering the customer a fast and efficient approach to managing resources.

All online and telephone services are backed up with onsite support where necessary and where service level agreements permit.